Terms And Conditions

Swimming Pool & Spa Inspection

Terms and conditions of our pool safety barrier inspection service

By engaging Local Pool and Spa Inspection to carry out services you agree to the following:


  1. Review the letter provided by your local Council issued under Building Regulation 147R, that details the age of your pool (if known) and the Australian Standard applicable to your pool barrier.
  2. Confirm day and approximate time for inspection.
  3. Local Pool and Spa Inspection will carry out one (1) site inspection upon request by the owner, and in accordance with the applicable standard that has been nominated by your local Council.
  4. Issue the owner with a certificate of pool and spa barrier compliance if the pool barrier is found to be compliant after the initial inspection.
  5. Where applicable, provide the owner with a compliance report listing any non-compliances with the pool or spa safety barrier, as required by Building Regulation 147ZG
  6. If required, issue a certificate of pool and spa barrier non-compliance as required by the Building Regulations (refer to details in clause 4).
  7. Local Pool and Spa Inspection will appoint a suitably trained and/or qualified and/or registered representative to carry out any site visits and/or inspections.
  8. We may elect to send more than one representative to your site for training purposes.
  9. Though we endeavor to send the original inspector for any return visits, this may not always be possible. You agree to any representative of Local Pool and Spa Inspection as listed above carrying out any site visits, inspections or re-inspections.
  10. The owner warrants the accuracy and completeness of all information given to LPSI, not obstructing LPSI in carrying out its functions, providing LPSI with unfettered access to the subject property.
  11. The pool barrier compliance report is not to be considered a Building Permit. Where any safety barrier alteration works are required, a building permit may also be required prior to undertaking the work. It is the owner’s obligation to ensure a Building Permit is in place (where required) prior to commencing any works.
  12. A booking cannot be completed without payment being approved
  13. Initial inspection cost varies depending on the location of your property which includes issuing the Certificate of Compliance if the Pool Safety Barrier is compliant at that time.
  14. Re-inspections cost is varies depending on the location of your property which includes issuing the Certificate of Compliance if the Pool Safety Barrier is compliant at that time.
  15. Please choose the date of inspection carefully ensuring your availability or access to be provided to LPSI’s inspectors. We do not normally give refunds if you simply change your mind or make a wrong decision. If, however for unforeseen circumstances occur a credit may be applied for. Credits will not be provided within 48hrs of appointment date.
  16. All information provided to us by you or any person on your behalf is accurate and not fraudulent. Fraudulent information may require us to submit personal information to any government agency as necessary and as required by law.
  17. By engaging Local Pool and Spa Inspection to carry out a Pool Safety Barrier Inspection, a re-inspection or (a maximum of 2) re-inspections may be required, by law if you fail to arrange re-inspection with in 60days of inspection, Local Pool and Spa Inspection is obligated to issue a certificate of Pool and Spa barrier non compliance certificate.
  18. Owner notices (inspection reports) and Certificates of Compliance will be issued as soon as practicable following any inspection.
  19. If an Owner Notice is issued, the owner will be given up to a maximum of 60 days to bring the Pool Safety Barrier into compliance in accordance with the requirements of the Building Regulations 2018.
  20. If a further re-inspection is required, and a revised Owner Notice is issued, the owner will be given up to a maximum of 7 days to bring the Pool Safety Barrier into compliance in accordance with the requirements of the Building Regulations 2018.
  21. Site advice inspections are verbal inspections only. However if a major non-compliance issue is found we are required under Division 6 of the Building Regulations 2018 reg 147zf to notify council.
  22. Any information provided by Local Pool and Spa Inspection on our website that is produced by external sources (VBA, Local Councils, etc.) may not be exhaustive nor accurate. It is the responsibility of the institution making that information available to ensure its suitability for public consumption. We always endeavour to update information on our website as it comes to be known by us, however we cannot guarantee that information has not been superseded.
  23. Aggression toward any representative of Local Pool and Spa Inspection will not be tolerated and a representative may vacate a site or terminate a phone call at any time where they are in any way threatened.
  24.  All confidential information provided such as name, address, email and phone numbers are for the use of Local Pool and Spa Inspection only. No information is passed onto third parties without an authorization letter signed by the owner.
  25.  All credit card transactions are processed securely and no credit card details are stored with Local Pool and Spa Inspection or any other third parties.
  26. We take photos of sites and videos of areas of sites for reviewing practices and procedures. We may use photos of specific areas of Pool Safety Barrier compliances and/or non-compliances on this website for educational purposes. These photos will not contain photos of people on site other than Local Pool and Spa Inspection representatives without prior written permission. Other photos may be utilised in our gallery to highlight aesthetically pleasing Pool Safety Barriers and pool areas.
  27. By agreeing to these terms and conditions you agree that you have fully read and understood what is required of you and what to expect from Pool Compliance Victoria.

This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to us, or otherwise collected by us, offline or online, including through our www.LPSI.com.au (Site). In this Privacy Policy we, us or our means Swimming Pool Compliance Inspections (LPSI) ABN: 40 635 425 900.

Personal information 

The types of personal information we may collect about you include:

  • [your name;
  • your contact details, including email address, mailing address, street address and/or telephone number;
  • your demographic information, such as postcode;
  • information you provide to us through customer surveys;
  • details of products and services we have provided to you and/or that you have enquired about, and our response to you;
  • your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and/or browsing behaviour;
  • information about your access and use of our Site, including through the use of Internet cookies, your communications with our Site, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider;
  • additional personal information that you provide to us, directly or indirectly, through your use of our Site, associated applications, associated social media platforms and/or accounts from which you permit us to collect information; and

Collection and use of personal information 

We may collect, hold, use and disclose personal information for the following purposes:

  • to enable you to access and use our Site, associated applications and associated social media platforms;
  • to contact and communicate with you;
  • for internal record keeping and administrative purposes;
  • for analytics, market research and business development, including to operate and improve our Site, associated applications and associated social media platforms;
  • for advertising and marketing, including to send you promotional information about our products and services and information about third parties that we consider may be of interest to you;
  • to comply with our legal obligations and resolve any disputes that we may have; and

Disclosure of personal information to third parties

We may disclose personal information to:

  • [third party service providers for the purpose of enabling them to provide their services, including (without limitation) IT service providers, data storage, web-hosting and server providers, debt collectors, maintenance or problem-solving providers, marketing or advertising providers, professional advisors and payment systems operators;
  • our employees, contractors and/or related entities;
  • our existing or potential agents or business partners;
  • sponsors or promoters of any competition we run;
  • anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred;
  • credit reporting agencies, courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you;
  • courts, tribunals, regulatory authorities and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights; [and]
  • third parties to collect and process data, such as [Google Analytics or other relevant businesses]. This may include parties that store data outside of Australia [including in [insert if known]]].]

By providing us with personal information, you consent to the disclosure of your personal information to third parties who reside outside Australia and acknowledge that we are not required to ensure that those third parties comply with Australian privacy laws. [Delete this text after reading: Insert this clause if appropriate – Where we disclose your personal information to third parties, we will request that the third party handle your personal information in accordance with this Privacy Policy.]

How we treat personal information that is also sensitive information 

Sensitive information is a subset of personal information that is given a higher level of protection under the Australian Privacy Principles. Sensitive information means information relating to your racial or ethnic origin, political opinions, religion, trade union or other professional associations or memberships, philosophical beliefs, sexual orientation or practices, criminal records, health information or biometric information.

Your rights and controlling your personal information Choice and consent: 

Please read this Privacy Policy carefully. By providing personal information to us, you consent to us collecting, holding, using and disclosing your personal information in accordance with this Privacy Policy. You do not have to provide personal information to us, however, if you do not, it may affect your use of this Site or the products and/or services offered on or through it.

Information from third parties:

If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.


You may choose to restrict the collection or use of your personal information. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below.


You may request details of the personal information that we hold about you. An administrative fee may be payable for the provision of such information. In certain circumstances, as set out in the Privacy Act 1988 (Cth), we may refuse to provide you with personal information that we hold about you.


If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.


If you believe that we have breached the Australian Privacy Principles and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint.


To unsubscribe from our e-mail database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the optout facilities provided in the communication.

Storage and security 

We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure. We cannot guarantee the security of any information that is transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that the personal information we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

Cookies and web beacons 

We may use cookies on our Site from time to time. Cookies are text files placed in your computer’s browser to store your preferences. Cookies, by themselves, do not tell us your email address or other personally identifiable information. However, they do allow third parties, such as Google and Facebook, to cause our advertisements to appear on your social media and online media feeds as part of our retargeting campaigns. If and when you choose to provide our Site with personal information, this information may be linked to the data stored in the cookie. We may use web beacons on our Site from time to time. Web beacons (also known as Clear GIFs) are small pieces of code placed on a web page to monitor the visitor’s behaviour and collect data about the visitor’s viewing of a web page. For example, web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page.

Links to other websites 

Our Site may contain links to other websites. We do not have any control over those websites and we are not responsible for the protection and privacy of any personal information which you provide whilst visiting those websites. Those websites are not governed by this Privacy Policy.


We may, at any time and at our discretion, vary this Privacy Policy by publishing the amended Privacy Policy on our Site. We recommend you check our Site regularly to ensure you are aware of our current Privacy Policy.